PC, Mac Support and Maintenance

Standard PC, Laptop lifetime is 3-4 years. It is important to maintain software and hardware during this period. We make sure that your workstations are always up-to-date with latest security updates and patches as well as your hardware firmware. Regular checks and clean-ups of temporary files and other 'trash' will keep your workstations fast and stable. Our engineers will assist your users with Microsoft Windows operating system.

Cyber Security Control and Implementation

We spend significant amount of time learning and testing latest security technologies and standards. We use very strict security policies ourselves and we recommend and deploy our security methods for all our customers as part of our Managed IT Support contract. Just to have Antivirus software does not mean that you are 100% protected. That is why we limit user rights in the system, control software installation, restrict unnecessary apps and scripts to run and enable file audit control. Your safe IT environment is our responsibility.

Cloud Backup and Recovery

Monitored backups provide peace of mind that you can rely upon your backup in the event of disaster or simple file recovery. With the advent of ransomware or viruses which encrypt your files, the importance of a backup system cannot be overstated. Off-site storage of backups is an important consideration in a disaster recovery solution to be able to cover youtself for event such as fire or theft A cloud backup adds a valuable extra layer of protection for data that might otherwise be lost. Cloud backup stores your files safely off-site. Your data will be protected regardless of what happens at the office. Having an off-site 'cold' backup for recovery is an excellent way to compliment an existing backup regime.

* Cloud backup is included in Managed IT Premium package, assuming that computer's hard drive size is up to 128 GB. Backup will run once a day and keep data retention for 1 month. If backup exceed 128 GB - price for each extra gigabyte is 10p + VAT. For comfortable use of Cloud Backup we recommend at least 50 Mbps download and upload Internet connection.

Unlimited IT Consultancy

Our IT Consultancy starts with in-depth analysis of your current business operation followed by objective recommendations based on 15 years' experience and expert consultation. Our business is structured for efficiency, personal service and quick turnaround. We ensure the consultant responsible for setting up your network will maintain it. This ensures completed understanding of design and also provides you with a single point of contact.

IT Asset Management

Our professional technicians perform efficient and accurate audits of your servers, workstations, operating systems, applications, licenses and portable devices inventory. This ensures that the life cycle of your hardware and software is monitored so that effective cost controlling is put in place.

Server Support and Maintenance

Servers are the most important part for all businesses, its uptime and stability are critical. Whether your server is on-site or in data centre, we perform daily health checks and backups. Our engineers analyse software and hardware logs. We follow Microsoft Windows Server best practise control and configuration as well as migration processes. Hisnet recommends HP ProLiant and Synology NAS servers

Cloud Management

Cloud based services gives you the flexibility of scaling up IT on demand. Employees can access data from anywhere, including in the office, home or on the go. This can create a more flexible and mobile work environment. It also provides flexibility in implementing changes with less risks and costs. Hisnet highly recommends Microsoft Office365. This cloud service will give you opportunity to use huge 50 Gigabytes Mailbox for each user, calendar, contacts, email groups and rights to use latest versions of Microsoft Office Apps - which includes Word, Excel, PowerPoin and Outlook for PC, Mac and Mobile phones.

Network Management

Our proactive service ensures networks are healthy – with all underlying indicators performing as they should – meaning potential problems are found and resolved before they cause any disruption to network performance. We manage all your on-site network equipment - routers, firewalls, switches, WIFI access points.

Internal and External Monitoring

Our managed IT support service includes workstation, server and network monitoring capabilities that consistently monitor your hardware resources, applications, security, event logs and performance. This component alerts us if there are any potential issues, allowing us to rectify them before they actually arise. This means that your company will experience zero to minimal downtime and incur essentially no loss when it comes to end user productivity.

3rd Party Management

We act on behalf of your business as a single point of contact for all your 3rd party IT services. Such as Internet service providers, telecom providers. When you have new IT project and it involves 3rd party supplier, we work closely with them and help to implement new services in your existing computer network.

Scheduled Visits

One of our core business objectives is to work closely with our valuable customers and the best way to achieve this - face to face appointments. We include scheduled monthly visits. During this time, we perform physical equipment checks and maintenance. Assisting your users on-site and deploy new features from their 'wish list' for better work productivity.

Desktop PC Insurance

Standard computer has multiple electronic parts - motherboard, central processor, operating memory (RAM), Storage - HDD or SSD, graphic card, power supply, keyboard and mouse. All these parts can fail, even if you purchased your hardware just yesterday! That’s the nature of “bugs” and “glitches”. Our Managed IT Service will cover these failures. One of our IT engineers will be on site within 1-2 business days with replacement part.

* HISNET Solutions Ltd does not cover accidental damage and Apple computers. All failures will be investigated by our IT engineers. Replacement parts are subject to availability. If original replacement part is unavailable, HISNET will provide alternative same specification part. HISNET Desktop PC insurance covers desktop computers with a value of up to £500.